Privacy Policy
Information We Collect
At zenorapalios, we collect information that helps us provide better financial presentation services to Australian businesses. This happens in several ways during your interaction with our platform.
Personal Information You Provide
- Contact details including name, email address, phone number, and business address
- Business information such as company name, ABN, industry type, and size
- Financial presentation requirements and project specifications
- Payment information processed through secure third-party providers
- Communication preferences and feedback you share with us
Information We Collect Automatically
When you visit zenorapalios.com, our systems automatically collect certain technical information to improve your browsing experience and help us understand how our services are used.
| Information Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security and localised content | 12 months |
| Browser & Device Info | Technical optimisation | 6 months |
| Usage Analytics | Service improvement | 24 months |
| Session Data | User experience | 30 days |
How We Use Your Information
Your information helps us deliver professional financial presentation services that meet Australian business standards and regulatory requirements. We're quite specific about how we use what you share with us.
Service Delivery
Creating custom financial presentations, managing your projects, and ensuring deliverables meet your business requirements and Australian compliance standards.
Communication
Sending project updates, responding to inquiries, and sharing relevant information about our services that might benefit your business.
Business Operations
Processing payments, maintaining accurate records, and fulfilling our legal obligations under Australian privacy and business laws.
Service Improvement
Analysing usage patterns to enhance our platform, developing new features, and ensuring our services remain relevant to Australian businesses.
We never sell your personal information to third parties, and we only share data when necessary to deliver our services or comply with legal requirements.
Your Privacy Rights Under Australian Law
The Australian Privacy Act 1988 gives you specific rights regarding your personal information. We've designed our processes to make exercising these rights straightforward.
Access and Correction
You can request copies of the personal information we hold about you, and ask us to correct any details that are inaccurate or outdated. Most requests are processed within 30 days.
- Request a complete copy of your personal data in a portable format
- Update your contact details and communication preferences online
- Correct any business information that affects our service delivery
- Review how your data has been used in our service provision
Deletion and Restriction
You can ask us to delete your personal information when our business relationship ends, or restrict how we process certain types of data during active projects.
Some information may need to be retained for legal compliance, including tax records and business transaction data required under Australian law.
Data Security and Protection
Protecting your business information is fundamental to our operations. We use multiple layers of security that meet Australian standards for financial data handling.
Technical Safeguards
- SSL encryption for all data transmission between your devices and our servers
- Regular security audits and vulnerability assessments by certified professionals
- Access controls that limit staff exposure to client data based on job requirements
- Secure cloud infrastructure with Australian data residency compliance
- Regular backup procedures with encryption both in transit and at rest
Operational Measures
Our team receives regular privacy training, and we maintain strict policies about data handling. All staff sign confidentiality agreements that extend beyond their employment with us.
In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and provide detailed information about what happened and what steps we're taking.
International Data Transfers
While we primarily store data within Australia, some of our technical service providers operate internationally. When data leaves Australia, we ensure it receives equivalent protection.
- Cloud storage providers with Australian data centres and privacy certifications
- Email and communication tools that comply with Australian privacy standards
- Analytics services configured to anonymise personal identifiers
- Payment processors certified for international financial transactions
We never transfer sensitive business data to countries without adequate privacy protections, and all international partners sign data processing agreements that meet Australian requirements.
Contact Us About Privacy
Questions about how we handle your information are always welcome. Our team can explain our practices in detail and help you exercise your privacy rights.
Privacy Inquiries
Email: info@zenorapalios.com
Phone: +61403176435
Address: 2 Duskdarter St, Chisholm NSW 2322, Australia
Response time: Within 5 business days for most inquiries
For complex requests or complaints, we'll acknowledge your contact within 48 hours and provide a detailed response within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.